We try our best to make sure items arrive correctly and safely, but sometimes mistakes happen in fulfillment. Please contact us at email@example.com with the subject heading "INCORRECT ORDER", providing your order number and any pertinent info and we will make things right for you.
We do our best to fix errors on our part! Please contact us at firstname.lastname@example.org with the subject heading "DEFECTIVE ITEM" and your order number if this happens.
We reserve the right to refuse your damage report pending the photos received.